Position summary

Netwise is looking to add to its growing management team as it continues to evolve and develop into one of the UK’s leading data centre operators, having just opened its brand-new London East data centre.

We require a driven, highly motivated Technical Manager to take managerial lead and responsibility across all areas of our internal systems, infrastructure, and technical support operations.

This will be a dynamic role, with involvement across many aspects of service delivery, both customer-facing and internal. As a small and energetic team, we’re looking for someone who can turn their hand to any task, enjoying the added responsibilities involved in running a growing technology business.

Essentially, we’re looking for someone to build cool stuff with us. If that interests you, we’d love for you to get in touch.

Managerial responsibilities

• In charge of the design, build, implementation and ongoing operation of internal systems and infrastructure, working in conjunction with our Facilities Manager
• Working with our customer support team as a second line escalation point for any client issues requiring senior-level input
• Managing the implementation of best security practices across the organisation

Main duties and responsibilities

• Development of internal systems including infrastructure monitoring, management, documentation and processes
• Systems integration, including any required customisation
• Building out our ever-growing metro network, including the deployment of new services and the management of our various Points of Presence across London
• System and network design for both internal and customer requirements
• Provisioning/de-provisioning of new client deployments
• Network and connectivity configuration at the access layer
• Provision of rack space and power in-line with capacity plans
• Leading with advice and implementation of world-leading information security practices
• Pre-sales technical consultation
• Management of Specialist Hosting services
• Organisation of scheduled maintenance windows in conjunction with the Facilities Manager and our Core Network Team
• Second line point of contact for customer support staff, including out-of-hours escalations, and onward escalation to third line where required
• Incident and/or outage investigation, including remedy and analysis
• Periodic audits of infrastructure
• Stock replenishment
• Monitoring of best practices (blanking, labelling, cable management etc)
• Management and reaction to customer support queries which require senior level technical input
• Development of appropriate training documentation for any areas of responsibility which may cross over to the wider team

Required experience and core competencies

• A minimum of 5 years’ experience in the technology sector
• Prior experience managing people
• Experience working under pressure
• Cisco networking experience recommended (CCNA)
• Level-headedness and an ability to quickly assess a situation, before acting quickly and calmly
• Ability to travel to and between all active data centres and points of presence in London
• A real passion for technology, and a desire to grow and learn
• Self-sufficiency, and the ability to work both alone and with the wider team
• The ability and desire to turn your hand to anything – including the flexibility to work out of hours if necessary